For Melbourne’s migrant communities, a trip to the hairdresser or barber can mean more than just a haircut.
Cyndi Amankwatia, the owner of African Braids and Beauty in Dandenong, says a hairdresser’s ability to connect with her customers is almost as important as the hairstyle itself.
Last week one woman was so excited to find a hairdresser who spoke her own Ghanaian language that Ms Amankwatia could hardly get her out of the door for the next appointment.
“One of [the customers] I could tell was so stressed she just wanted to come in, because she came [to Australia] not long ago and she still doesn’t speak much English,” she said.
“When she tried to get up, then she would bring up another conversation, and then another conversation, while my next appointment was in the car outside waiting.”
Ms Amankwatia’s salon drew a steady stream of African customers from its opening nearly 20 years ago, in part because the products she uses weren’t available in Melbourne in the early 2000s.
“Then there’s the beads, the African materials – all those things we don’t get here because they’re not made here,” she said.
“The fun part of this business is us talking to the customers and customers telling us their problems, or what they went through and what the lockdown meant, and the kids, and everything,” she said.
Just a few streets away from Ms Amankwatia’s shop, over the Princes Highway, Hazara refugee Mohammad Najafi, owner of Najafi Barber, has also created a cultural hub for people born in his homeland.
Many of his customers are Afghans who speak little English, and are grateful they have a barber with whom they can communicate comfortably.
“I’ve been able to speak to them about their emotional health and we try to talk about the challenges that everybody is facing around the world,” Mr Najafi said.